We maintain strict confidentiality about all our clients. Information about your treatment is only shared with:

• Treatment team members directly involved in your care
• Family members/loved ones (only with your explicit consent)
• Insurance companies (if applicable and with your consent) [Could be expanded with more specific details]

All medical records at Horizon are maintained in accordance with Thai law and international healthcare standards. Our secure digital system ensures your records are protected, properly documented, and accessible only to authorized medical personnel involved in your care. Upon request, we can coordinate with your healthcare providers back home while maintaining strict confidentiality protocols.

Yes, you may use an alias during your stay at Horizon. While staff and fellow clients will address you by your chosen alias, your medical and clinical records must contain your legal name to ensure proper healthcare documentation and compliance with regulations.

We maintain strict social media guidelines to protect everyone’s privacy and confidentiality. Clients are prohibited from posting photos, images, or information about other clients on any social media platforms without explicit consent. This includes indirect references or background appearances in photos. While you’re welcome to share your own recovery journey, photographing or revealing information about other clients is strictly forbidden and may result in disciplinary action. This policy helps ensure a safe, confidential environment where all clients can focus on their recovery without privacy concerns.

All Horizon staff are trained to maintain strict client confidentiality throughout our facility, including public areas. We never discuss treatment or personal information in common spaces, and all client interactions are conducted in private settings. Staff members are discrete when addressing clients, and facility areas are designed to ensure private conversations remain private. This creates a comfortable environment where you can focus on your recovery while maintaining your privacy.

Your treatment information is accessible only to essential clinical and medical team members directly involved in your care, and access is limited to information relevant to their specific roles. All other staff members and external parties cannot access your information without your explicit written consent. This careful management of your private information ensures both comprehensive care and maximum confidentiality throughout your treatment process.

If you encounter other clients outside of Horizon in public areas, we recommend following the ‘client privacy protocol’: let the other person initiate any interaction first. This respects everyone’s privacy and right to confidentiality, as some individuals may prefer to keep their treatment private. Remember that someone’s presence at Horizon is confidential information, so even a friendly greeting could unintentionally reveal this to others present.

We maintain treatment records in accordance with Thai healthcare regulations and laws. All records are securely stored in our confidential system for the legally required retention period. Upon written request, you can access copies of your records within this retention period.

We only share information about your treatment progress with family members if you provide explicit consent. You can specify what information you’re comfortable sharing.

While personal sharing is an important part of group therapy, we maintain strict confidentiality standards. No confidential information about you will be shared in group sessions without your explicit consent. All clients are required to sign and follow our confidentiality agreement, which includes not discussing other clients’ personal information outside of group sessions. This creates a safe, trusting environment where participants can share comfortably while maintaining appropriate privacy boundaries.

All electronic communications at Horizon are governed by our strict confidentiality policies. This includes emails, text messages, messaging apps, social media, and any other digital communications. Clients are prohibited from sharing photos, messages, or any information about other clients through electronic means without explicit consent. To protect everyone’s privacy, we discourage electronic communications between clients during and after treatment. Any breach of confidentiality through electronic means may result in disciplinary action.

All clients at Horizon receive the same exceptional level of privacy protection through our comprehensive confidentiality protocols. This includes secure private accommodation, strict staff confidentiality agreements, and controlled access to treatment information. Our experienced team regularly works with clients from various backgrounds and understands the importance of absolute discretion. Your privacy and confidentiality are paramount regardless of your public profile.